LESCO, also known as the Lahore Electric Supply Company, plays a pivotal role in ensuring that customers of all types (homes, businesses, and industries) across Lahore and its surrounding areas have access to a steady electricity supply, making it the backbone of Pakistan’s power distribution network.
In this blog, Graana.com will delve into the LESCO history, operations, challenges, and innovations, providing you with a comprehensive understanding of essential utility company.
Furthermore, you will get to know about its role in shaping the lives of millions in centre of Punjab. Join us on this electrifying journey as we explore the world of LESCO and its impact on the daily lives of residents and businesses.
For better understanding of company operations and its values, it is important for public to know about the vision and mission of LESCO.
Lahore Electric Supply Company (LESCO) WAPDA has set its sights on becoming one of Pakistan’s top-performing electric distribution companies by the year 2023. The vision underscores LESCO’s unwavering commitment to delivering exceptional service and playing a substantial role in shaping Pakistan’s national electricity landscape.
LESCO’s core mission revolves around the reliable, secure, safe, and environmentally responsible distribution of electricity while maintaining cost-effectiveness. The mission acts as the guiding principle for the day-to-day operations of the company, highlighting its dedication to meeting customer needs and prioritising sustainability and operational efficiency.
Let discuss the core values of this top performing electric distribution company. Let’s have a look.
These core values form the foundation of LESCO’s journey to become a leading electricity distribution company driven by a commitment to serve its customers, empower its employees, and uphold the highest standards of ethics and excellence within the energy sector.
LESCO’s operational area encompasses the Civil Districts of Lahore, Kasur, Okara, and Sheikhupura.
LESCO is organised into various operational units to efficiently manage and distribute electricity services. These units are as follows:
The organisational structure allows LESCO to manage its operations efficiently, ensuring the reliable distribution of electricity across its operational area.
Lahore Electric Supply Company (LESCO) has achieved several milestones and implemented key initiatives aimed to improve its service quality and efficiency.
LESCO is the Lahore Electric Supply Company, responsible for the distribution of electricity in Lahore, Kasur, Okara, and Sheikhupura. Its primary role is to provide a steady supply of electricity to these areas.
You can reach it through the customer service helpline, visit the customer service centres, or use their official website and mobile app for various services.
This typically operates during regular business hours, but they may have extended hours or emergency services for power-related issues. Check their website or contact their helpline for more information.
It offers multiple bill payment options, including online payment through their website or mobile app, authorised bank branches, post offices, and mobile bill payment services.
You can report power outages and emergencies to it’s helpline or through their mobile app. They will dispatch technical teams to address the issue.
To request a new connection or transfer an existing one, you should visit the nearest customer service centre and follow their guidelines and requirements.
This has introduced measures such as printing 12 months of billing details on bills to enhance billing transparency and help customers keep track of their electricity usage.
This, like other power distribution companies, aims to minimise load shedding. However, it’s essential to check LESCO’s website or contact them for the most up-to-date information on load shedding schedules.
It has an established system for addressing customer complaints and grievances. You can file complaints through their website, customer service centres, or helpline.
This has introduced various initiatives, such as the Enterprise Resource Planning (ERP) system and mobile customer service, to enhance operational efficiency and promote sustainability in its operations.
This is all you need to know about LESCO, for more information on similar blogs like how to check electricity bill online, visit Graana.com.
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