IESCO is an integral part of the energy infrastructure in Islamabad, Pakistan.’ IESCO plays a pivotal role in ensuring a reliable supply of electricity to homes, businesses, and industries across the region.
In this blog, Graana.com will explore the history, operations, and the crucial role that IESCO plays in meeting the energy needs of Islamabad and its surrounding areas.
Join us and unravel the intricacies of this essential organisation and gain insight into how it contributes to the growth and development of the nation’s capital.
IESCO, stands for Islamabad Electric Supply Company, was established in 1998. It took over the responsibilities of the old Islamabad Area Electricity Board, which was part of WAPDA.
IESCO’s main job is to provide, distribute, and sell electricity in a specific area. The area goes from Attock to Jhelum and includes the region between the Indus and Neelum rivers in Kashmir.
IESCO directly provides electricity to 3.2 million customers. But the services go beyond that as they provide electricity to more than 25 million people in the region.
Let’s have a look at the strategic vision of Islamabad Electric Supply Company, below is the vision describe for the users.
IESCO is driven by a strategic vision that prioritises sustainability and seeks to minimise its environmental impact. The commitment involves exploring sustainable practices and principles to guide its operations.
Alongside its environmental endeavors, IESCO actively cultivates a culture of environmental responsibility, continuously striving to enhance its environmental performance.
IESCO places paramount importance on the health and welfare of its workforce. To this end, the company is implementing a comprehensive range of initiatives.
These include offering occupational health services, introducing an employee assistance program, establishing a stress management policy, and organising a series of events aimed at promoting wellbeing and healthier lifestyles among its employees.
IESCO is unwavering in its dedication to providing comprehensive health coverage to its employees and their families. This commitment extends to ensuring financial security for healthcare expenses through transparent and cost-effective measures, all while upholding principles of fairness and equity.
To ensure an uninterrupted electricity supply and maintain a high level of customer satisfaction, IESCO has organised its operations into a well-defined structure. The structure includes four circles, nineteen divisions, and one hundred and four subdivisions.
Each circle is overseen by a Superintending Engineer (SE), while Executive Engineers (XENs) manage the divisions. The subdivisions, on the other hand, are supervised by Sub Divisional Officers (SDOs).
Additionally, each division has a designated Customer Services Officer (CSO) responsible for addressing customer needs and concerns.
IESCO’s responsibilities extend to the management of the electricity distribution network across several administrative districts, namely Rawalpindi, Chakwal, Attock, Jhelum, and the Federal Capital Islamabad.
From a technical standpoint, IESCO operates with a total of 108 Grid Stations, boasting a cumulative capacity of 5,224 MVA (Mega Volt-Ampere). The power is distributed through a network of 951 Feeders, which also includes distribution to AJK.
To efficiently manage its operations and ensure a seamless supply of electricity, IESCO is structured into distinct circles and divisions. Each of these circles plays a crucial role in overseeing specific geographic areas within IESCO’s service region. Here’s a breakdown of the circles and their corresponding divisions:
This organised structure of circles and divisions enables IESCO to effectively serve its diverse customer base across various regions while maintaining a high standard of service delivery.
| Contact Method | Details |
| Complaints (In Person) | Visit the Billing Complaint Resolution Desk at IESCO Head Office located at Street #40, Sector G-7/4, Islamabad. |
| Complaints (Email) | Send your complaint via email to ce@iesco.com.pk. |
| Helpline Number | Call the IESCO helpline on 051-9252937. |
| Nearest Customer Services Centers | Refer to the complete list of customer service centers for your nearest location. |
You can conveniently access your IESCO bill online by visiting the website iescobill.pk and entering your unique 14-digit reference number.
Certainly, subscribers can calculate the approximate cost of electricity for your connection by inputting your consumed units through our online portal.
Unfortunately, IESCO subscribers can inquire about their bills using the 14-digit reference number, and not by the meter number.
Regrettably, bill inquiries cannot be conducted by providing your name or the address. The 14-digit reference number is the sole means of accessing your bill information.
If your bill was not received or you require a duplicate bill of the previous month, you can request one through the set platform.
Information regarding IESCO’s residential unit rates can be found on our official website.
Peak hours for IESCO are from 7:00 pm to 11:00 pm. It is requested to the valued customers consider reducing their electricity usage during the peak period.
To start the process of changing the name on your IESCO bill, you need to follow the same process as applying for a new connection. Visit your nearest IESCO office and submit a formal name change request.
If you’re interested in obtaining a new IESCO connection, you will need to complete and submit the “Application and Agreement” form, also known as the A&A form.
Presently, the sole method for bill inquiry remains the use of the 14-digit reference number.
It is all about IESCO. For more information, on other topics likes risks involved with living near power lines, visit Graana.com.
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